Tuesday, February 26, 2008

Customer Service Is A Lost Art

Sadly, I've been mistreated again by someone in customer service. Over the last 48 hours I've been continually shaking my head about how bad customer service has gotten in this redneck of the woods.

Here's the latest ordeal. I'm in the grocery store in a fairly cheerful mood pushing my two small boys around in the grocery cart. The lady at the deli counter greets me with a blast that was colder than three winters in Siberia. Nice to see you too. I smile. She doesn't. I order. She finishes with the first part of my order and tosses my bag of salami 4 feet to the counter in front of me. She immediately turns to the lady next to me and says "Whut 'chu want?" Um...excuse me but I'm not finished with my order. "Um hummm..." and turns right back to the lady beside me to proceed with her order. I guess I am done.

This follows about a 2 week battle with the cable company trying to get them to figure out why my converter box isn't working properly. Their answer? We'll send somebody out between now and Easter. Grrrreat!

What is it going to take for people to realize that if they're in a job they don't like -- QUIT! Nothing says you have to stay somewhere you're unhappy. If you need the money that badly there is a whole section in the newspaper everyday full of jobs.

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